![]() If after trying these steps, you are still unable to connect, please contact our support team here. Lastly, please check your email and username in the user profile settings in Salesforce, and please make sure there is nothing different in it like a space or upper case letters.If you still receive this error message after confirming the above, please try using an incognito/private browser in case there might be a session issue with the browser.Please make sure you are logged in with the same email address on Dropbox Sign as you are logged in with on Salesforce.Sorry, your Dropbox Sign account seems to be logged in with the wrong email address Here in this help center article you can find the step-by-step on how to check this: You can also check if you have access to all VisualForce pages, as this could be one of the causes for this error.You must use the email and password login method on Salesforce and try connecting again. This error can also happen if you are logged in AS the user you are trying to connect with.Please make sure the user you are trying to connect has the HelloSign_Admin permission set assigned.If you have more than one user sharing the same email address on SFDC, please make sure to be logged in with the user that has the permission set assigned.You can check the steps on how to do this here in our Admin Guide. Looks like an Unexpected error has occurred If you are seeing this message after trying to send a signature request or when performing any other action on Salesforce, the system admin should try to reconnect on the Dropbox Sign Settings tab, by clicking on the "Connect" button, and logging in with the same connected user as before. Please have your system administrator check the connection on the Dropbox Sign Settings page. Here are some possible errors you might encounter, and possible solutions: Salesforce is unable to connect to Dropbox Sign. Troubleshooting connection errors on Dropbox Sign for Salesforce Please contact our Support team to discuss options. Once connected and using Dropbox Sign we recommend you not change the connected user as it will impact open signature requests and templates.Provisioning users is completed later in the process. Only the system administrator needs to create the connection with Dropbox Sign.Click on "Grant":ĥ - If the connection was successful, you will see this message: If you were previously logged in with the correct account, you will see this confirmation. Switching users will prevent open signature requests from being completed in Salesforce, and existing templates will be inaccessible.ġ - To connect to Dropbox Sign, go to the "Dropbox Sign Settings" tab.Ģ - O n the Dropbox Sign settings tab, click on "Connect"ģ - Allow Access to the Dropbox Sign integrationĤ - If you are not already logged in at, you will see a login page. We recommend that once you have gone live that you maintain the same connected user. It is important to note that all templates created and signature requests sent are handled by your connected user. How to connect Dropbox Sign for Salesforceįirst, please se e here in this article for the requirements for the connected user on Dropbox Sign and Salesforce. In this article, you can find step-by-step instructions on how to connect Dropbox Sign for Salesforce, and a few common errors and possible steps to fix them. Parking is available for an hourly rate in the Coda garage and nearby Georgia Tech parking decks E81 (760 Spring Street) and E82 (Centergy, 5th and Williams Street).To be able to send signature requests from Dropbox Sign for Salesforce, one of the first steps is enabling the connection to Dropbox Sign on the Dropbox Sign Settings tab. Take the Yellow Express or Trolley to Tech Square, access Coda from the Spring Street. Use Marta exit at the North Avenue Station located at 713 West Peachtree Street. Parking is available in the Coda Building deck or the Georgia Tech Tech Square parking deck immediately across Spring Street. 7 miles and Coda will be on your left, just past the Barnes and Noble Bookstore in Tech Square. Take the 2nd right onto Spring Street, continuing. Driving from I-75/85 Northbound: take exit 250, exit onto 14th Street to the East (right). ![]() In 2 blocks turn right onto Spring Street, continue 0.7 miles and Coda will be on your left, just past the Barnes and Noble Bookstore in Tech Square. At the end of the exit merge to your left (2nd lane from the left) to make a left hand turn onto 14th Street. Click your avatar (photo or initials) in the top right. To unlink your accounts: Sign in to with either account. How to Find Us Driving from I-75/85 Southbound You can always sign back into your accounts on any device, as you normally would with any unlinked account.
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